Privacy Policy

PetSync is an iPhone app for households that share the care of their pets. In this policy, “PetSync”, “we” and “us” mean the developer of the app, who decides how your information is used and is responsible for it.

You can reach us at h3lmi@icloud.com.

We only collect what PetSync needs to work.

Your account

• Your email address.
• If you sign up with email: your password. Our sign-in system stores it only in hashed form, so we cannot read it.
• If you use Sign in with Apple: the email address Apple shares with us, which can be a private relay address if you choose Hide My Email, and the name Apple shares the first time you sign in. We never see your Apple ID password.
• Your display name, which you choose and can change in the app.
• An account ID that links your information together.

Your household

• The household’s name and invite code.
• Who belongs to the household, and who owns it.

Your pets and what you log

• Pet profiles: name, species, breed, birthday, photo, notes and meal schedule.
• Meals: which pet, who logged it, when, and any note or photo you add.
• Medications: name, dose, schedule, start and end dates, and notes.
• Doses: whether a dose was given or skipped, who logged it, and when.

Your phone and settings

• A push notification token, if you allow notifications. Apple creates it so we can send notifications to your phone.
• Whether notifications are turned on for your account.
• Your phone’s time zone setting, for example “Europe/London”, so alerts reach you at the right local time. This is a setting, not your location.

When you contact us

• Your email address and whatever you write to us.

Technical information

• Our hosting providers keep technical logs, such as IP addresses and the time of each request, to run the service, fix problems and keep it secure. These logs are kept for a limited time.
• If you have chosen to share analytics with app developers in your iPhone’s settings, Apple may send us crash reports and usage statistics. Apple does not tell us who they came from.

• Your location, your contacts, or your advertising identifier.
• Anything from your photo library other than the photos you choose to add.
• Information about you from other apps or websites. PetSync has no ads and no third-party analytics or tracking tools, and it does not track you across apps or websites.

• To run PetSync: create your account, keep your household’s log, and sync it to every phone in the household as it changes.
• To send the reminders and notifications described below.
• To answer your questions and support requests.
• To keep PetSync secure, prevent abuse and fix problems.
• To understand how the app is used as a whole, for example how many households log meals each week, so we can make it better. We do this by looking at our own database, not with third-party analytics tools.

We do not use your information for advertising, and we never sell it or rent it to anyone.

People in your household

PetSync is made for sharing, so everyone in your household can see:

• your display name,
• the household’s pets, with their profiles and photos,
• the full feeding and medication history, including who logged each entry, when, and any notes and photos.

Everyone in the household can also add, edit and delete pets and entries. Anyone who has your household’s invite code can join it and see all of this, so only share the code with people you trust. The household owner can remove members in the Household tab.

If you leave a household or are removed from it, you stop seeing it. The entries you logged while you were a member stay in its history.

Photos

Pet and meal photos are stored at long, hard-to-guess web addresses so the app can load them quickly. Anyone who has the exact address of a photo can open it, so please don’t add photos you would not want seen outside your household.

Services that run PetSync

We share information with a small number of service providers, only so they can run PetSync for us:

• Supabase provides account sign-in, our database, storage for pet and meal photos, and the server functions that send notifications and delete accounts. Supabase privacy policy.
• Apple provides Sign in with Apple, and Apple Push Notification service, which delivers push notifications to your phone. Apple privacy policy.
• An email delivery service sends account emails, such as password reset links, and nothing else.
• Vercel hosts this website.

When the law requires it

We may share information if the law requires it, or when it is needed to protect the safety or rights of people, pets or PetSync. If PetSync is ever transferred to a new owner, your information would move with it and stay covered by this policy.

Reminders

Feeding and medication reminders are scheduled on your phone by the app. A feeding reminder goes quiet once the meal has been logged. Scheduling reminders sends nothing to us.

Push notifications

If you allow notifications, we use your push token to:

• tell you when someone else in your household logs a meal, for example “Luna was fed!” with “Sam just fed Luna”, or gives a medication dose,
• give the household a heads-up when a pet has nothing logged by the end of its mealtimes, or when a scheduled dose has not been logged.

These messages, including the names of the pets and people in them, travel through Apple Push Notification service to reach your phone. We keep a record of which heads-up alerts were sent, so the same alert is never sent twice.

You can turn notifications off at any time in your iPhone’s Settings. We delete your push token when you sign out, and when the app sees that notifications are turned off.

Home Screen widget

The widget shows your pets and their latest meals. The app saves that information on your phone for the widget to read, and the widget sends nothing to us.

• We keep your account and household information for as long as you have an account.
• When you delete an entry or a pet in the app, we delete it from our database right away. A photo attached to it is stored separately and is not yet removed automatically. Email us and we will delete it.
• Deleted information can remain in our hosting provider’s backups for up to 30 days, until those backups expire.
• We keep support emails for as long as we need them to help you.
• We may keep totals that cannot identify anyone, such as how many meals were logged in a month.

You can delete your account in the app at any time: open the Household tab, tap Manage Account, then Delete Account. It happens right away and cannot be undone. Deleting the app from your phone does not delete your account.

Deleting your account removes:

• your sign-in details and your profile, including your display name, push token and time zone,
• every meal and medication dose you logged,
• if you are the only member of your household, the household itself, its pets, their medications, and their full feeding and medication history.

If other people share your household, the household and its pets stay with them, because they belong to everyone in it, and ownership passes to another member.

Pet and meal photos are stored separately and are not yet removed automatically. If you would like the photos from your deleted account removed as well, email us and we will delete them.

You can also ask us to delete your account by emailing h3lmi@icloud.com.

• See and correct your information. Almost everything we store is visible in the app, and you can change it there: your display name under Manage Account, and your pets, meals and medications where they appear.
• Get a copy of your data. Email h3lmi@icloud.com from the address you use for PetSync, or tell us how you sign in. We will send you the information linked to your account in a common, machine-readable format within 30 days.
• Delete your account in the app, or by email, as described above.
• Turn off notifications at any time in your iPhone’s Settings.
• Change households at any time: in the Household tab you can join a different household, and members can leave theirs.

Depending on where you live, you may also have the right to access, correct or delete your information, to receive a copy of it, to restrict or object to how we use it, and to withdraw your consent. To use any of these rights, email us. We may need to confirm that the request really comes from you. Using your rights will never change how PetSync treats you.

If you are in the European Economic Area, the United Kingdom or Switzerland, you can also complain to your local data protection authority.

If you live in California, you have the right to know what personal information we collect and how we use it, and to ask us to correct or delete it. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

If data protection law in the European Economic Area, the United Kingdom or Switzerland applies to you, we rely on these legal bases:

• Contract: to provide PetSync, including your account, household sharing, sync, and the reminders you set up.
• Consent: for push notifications. You can withdraw it at any time in your iPhone’s Settings.
• Legitimate interests: to keep PetSync secure, prevent abuse, fix problems and understand how the app is used as a whole, in ways that do not override your rights.
• Legal obligation: when the law requires us to keep or share information.

Our service providers run servers in more than one country, so your information may be stored and processed outside the country where you live. When information leaves the European Economic Area, the United Kingdom or Switzerland, we rely on safeguards such as the European Commission’s Standard Contractual Clauses.

• Information travels between the app and our servers over encrypted connections.
• Our database provider encrypts stored data.
• Access rules in our database only let you read the information of the household you belong to.

No system is perfectly secure, and photos work as described in “Who can see your information” above. Please keep your password to yourself. If we learn of a security breach that affects your information, we will tell you, and the authorities, when the law requires it.

PetSync is not meant for children under 13, and we do not knowingly collect information from them. If you live in a country that sets a higher age for agreeing to the use of personal information, you need to be that age, or have permission from a parent or guardian. If you believe a child has given us information, email us and we will delete it.

Some people keep using an older version of PetSync for a while after an update. Versions before 2.2 worked a little differently:

• They offered an optional paid AI assistant. When you asked it something, your question and details about your pet from the app, such as its profile, recent meals and medications, were sent to OpenAI to write the answer. This only happened when you used the assistant, and we did not keep those conversations on our servers. OpenAI privacy policy.
• They offered optional subscriptions, billed by Apple and handled with RevenueCat, a subscription service. RevenueCat received your purchase details from Apple along with your PetSync account ID, and the app saved your subscription’s end date to your PetSync profile. RevenueCat privacy policy.
• The earliest versions delivered push notifications through Expo’s push service.

PetSync 2.2 and later include none of these, and send nothing to OpenAI or RevenueCat. Updating the app gives you the current version.

petsync.cc does not use cookies, analytics or advertising tools. Our web host keeps standard server logs, such as IP addresses and the pages requested, to deliver the site and keep it secure. If you email us from the site, we receive your email address and your message.

We update this policy when PetSync changes, and the date at the top always shows the latest version. If a change affects how we use information you have already given us, we will also tell you in the app or by email before it takes effect.

Questions about your privacy, or a request about your data? Email h3lmi@icloud.com. We reply as soon as we can, and always within 30 days for requests about your data.

For the rules of using PetSync, see our Terms of Service.